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Frequently Asked Questions
Common questions about requesting help in Rochester and Olmsted County.
- Do you take requests from property managers?
- Yes. Requests from owners, property managers, and authorized representatives are accepted. The responding provider confirms authorization before performing work.
- What areas do you cover?
- Rochester, Byron, Stewartville, Kasson, Pine Island, Oronoco, and the wider Olmsted County area. Coverage for a specific address depends on availability.
- Can you secure a building that is vacant or between tenants?
- Vacant and unoccupied buildings are a common request. Describe how long the building has been empty and whether it has already been entered.
- Does submitting a request guarantee service?
- No. Submitting a request does not guarantee that a provider will accept the project or arrive within a specific timeframe.
- Are you the company that does the work?
- Board Up Rochester is a lead-intake and service-request platform. A separate local provider performs any accepted work and confirms scope and terms.
- How is a commercial request different from a residential one?
- Commercial requests usually involve larger glazing, tenant access, and business-hours scheduling. Describe the frontage and whether the space is still operating.
- What documentation will I get?
- The responding provider documents the openings secured and the work performed. Coverage decisions are made by your insurer, not by this website or the provider.
- How long is a board-up meant to last?
- A board-up is a temporary measure that holds until permanent repairs are scheduled. The responding provider can advise on the specific building.
Have a building that needs securing?
Request service and a provider can assess the situation and recommend next steps. Availability depends on location and scheduling.